Zhulia’s Guarantee

 If you are unsatisfied with your jewelry for any reason, please return it within 30 days of receiving your order (in original condition) for an exchange or a refund, but the shipping fee is not refundable.  While we take great care to create each piece to be very sturdy, if there happens to be a defect in the piece that causes it to break in that time, we will of course replace your jewelry or refund your money.  We would just ask that you return the original jewelry piece(s).

Shipping Information

Each jewelry piece is custom created to order; most items ship within 1-2 weeks, however we do our best to ship within 2-3 business days.  If your jewelry will take longer than a week to create, we will notify you of the time frame for your approval.

Please note that jewelry is shipped and arrives Monday - Friday, the shipping and delivery times do not include weekends.

First class shipping and priority mail shipping have estimated delivery dates but are not guaranteed.  If you need a guaranteed delivery date, please let us know, and we will do our best to accommidate you.

We ship to the U.S. and Canada.  Shipping for the U.S. is free.  Shipping to Canada is $10.00.

Sales Tax:
New York residents will be charged 8% sales tax.

Payment Options:
Zhulia accepts Paypal

Privacy Policy

 Zhulia values customers' privacy greatly.  The only personal information we collect from you is when placing your order.  We collect the necessary information that you specifically give us for delivering your order to you.  We will not send you any information that does not pertain to your order via email, phone or mail unless you specifically request it.  We will not give your contact information to anyone else or sell it to anyone else. 

Zhulia is committed to taking reasonable steps to ensure the security of your information. To prevent unauthorized access, maintain data accuracy, and ensure the appropriate use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Your credit card security is our highest priority. Zhulia utilizes Secure Sockets Layer (SSL) encryption, an advanced encryption technology that protects the information you send us against unauthorized access. This safeguard has helped, in many cases, to make shopping on the Internet significantly safer than using your credit card at a restaurant or department store.

Zhulia does not resell, rent, loan or otherwise provide your personal or account information to other companies for any purpose.

 If you have any questions regarding our privacy policy, please do not hesitate to contact us.